Manila Workshops for Offshore Teams

Are you ready to supercharge your Filipino offshore team’s potential and drive remarkable results?

Elevate Your Filipino Offshore Teams with Expert Training in October 2023

Manila Workshops – Tuesday 17th and Thursday 19th October 2023

By Australian Trainers

Make your remote team feel part of YOUR business, which results in better team relationships, and a greater understanding of working with Australians (and how we are very different from Americans) and when we teach them your systems and processes, then they truly connect with you.

PLUS: We have a Reward and Recognition event at the end of the day in our Networking Session.

Perfect opportunity for your team to feel valued and appreciated.

Sometimes, working remotely may make your VA feel that they are looking at your business from an outsider’s point of view. This workshop will help them understand that they are an integral part of your business.

At the end of the workshop day, your awesome Team Member comes back to work inspired, recognised and ready to work with you to bring your business to a higher level.

This is truly a unique opportunity to have your team attend!

Two Specialised Workshops To Suit Your Business Focus

Digital Agency World

For Web Devs, Designers, Project Managers, Customer Service etc.

What are the latest Australian trends and changes that are affecting digital agencies and the role of AI that can be used to benefit all. Strong Focus on Cyber Security in Australia.

Project managers will master efficient project workflows and collaboration strategies. Customer service teams will learn how to provide top-notch support in the digital realm. And for those in related roles, we’ll cover essential skills that tie it all together.

Professional Services

For Support staff in the Finance and Administration Field, Consultants and Coaches Executives and Virtual Assistants.

For EAs and VAs, we’re honing in on time management, communication, and multitasking skills to make you indispensable. Customer service and sales professionals will refine their client interaction techniques for unmatched satisfaction. Team leads in finance, HR, Legal, and Education will gain insights into effective leadership tailored to their industries. We’re all about empowering every role for peak performance. Highlight Australian based companies and Australian references.

All training has an Australian Focus. Whether it be for the related industry, the client, corporate companies, location, culture and information.

We highlight how very different Australia is to the United Kingdom and America.

FULL WORKSHOP DETAILS

For Web Devs, Designers, Project Managers, Customer Service etc.

How do Australian Agencies work differently to overseas counterparts? Is it the systems and processes, tools to use, language implication, time line and attention to details.

We take your team through the life cycle of a client in a Australian Digital Agency.

Digital Agency World

Module 1: Introduction to Australia, Language & Culture
We introduce the diverse and vibrant world of Australia, its language, and its culture. Gain a deeper understanding of the Australian way of life, language nuances, and social customs. This knowledge is your key to working effectively with Australian teams. Practical tips include how to connect in a professional environment understanding the work culture.

Module 2: Optimising Workflow and Organising Systems
Master the art of efficient workflows and organised systems.
Learn to streamline tasks and projects for maximum productivity.

Module 3: Effective Communication for Remote Workers
Hone your communication skills for seamless remote collaboration.
Understand strategies for clear and productive interactions across distances.

Module 4: Digital Agency Strategies (Tailored Training)
Delve into strategies specific to the digital agency landscape.
Learn how to excel in web development, design, and project management. What trends are currently in use in Australia and how to manage it.

BREAK-OUT SESSION

Module 5: Specifics in Your Role (1-2-1 Training)
Get personalized training based on your role and needs.
Employer-provided, this session fine-tunes your skills for optimal performance.

Join us on this journey to sharpen your skills, foster cultural understanding, and thrive in the dynamic world of digital agencies. If you have any questions or require further adjustments, feel free to ask!

Tickets Closed

For Support staff in the Finance and Administration Field, Consultants and Coaches Executives and Virtual Assistants.

What is expected of a support team and administration staff that engage with Australian companies? Where do the hiccups lie and how we can smooth out the team connection. Let’s put a few things in place that will proactively help your team.

Professional Services Workshop

Module 2: Systems & Processes to be Organised
Master efficient workflows and organizational techniques.
Discover how streamlined processes contribute to your success.

Understand that Automation is your best friend.

Module 3: Effective Communication for Remote Workers
Enhance your remote communication skills for effective collaboration.
Develop strategies for clear and impactful interactions across distances.

Module 4: Professional Services Excellence (Tailored Training)
Explore strategies tailored to excel in the professional services sector.
Elevate your skills in client interactions, sales, and support.

BREAK-OUT SESSION

Module 5: Specifics in Your Role (1-2-1 Training)
Receive personalized training that aligns with your role’s requirements.
If requested by your employer, this session fine-tunes your skills for optimal performance.

Join us on this transformative journey to refine your professional services skills, embrace cultural diversity, and thrive in this dynamic sector. Should you have any queries or need adjustments, feel free to ask!

Tickets

Workshop Costs and Details

Digital Agency World 17th Oct.

Professional Services 19th Oct

9am – 5pm Plus Networking

Cost: $350pp AUD (lunch and training materials included)

Not part of an agency and would like to attend?

Subsidised Scholarship available direct to Filipino individuals.

Email us for further details on how to apply.

Introduction to Australia, Language & Culture

It’s all about clarity and purpose with Cross Cultural Awareness. Understand how to listen interpret and simplify the communication on both sides to avoid misunderstandings and mistakes.

Systems, Processes and Organisation

Get Organised!

Whether you bring your team member in to follow your systems or you require them to setup the framework for your business. We cover the backbone of the Core purpose of systems. Work smarter not harder. automate.

Effective Communication

Communication comes in all formats: Email, Chat, Messaging, Using Social groups, . Slack, Teams, Support Desk, Outlook, etc.

How does one communicate? Structuring all content ot be found. Keep it short and sweet.

Noted vs Getting it done!

To book seats or to find out further information, contact Esther and her team today:

Reward & Recognition

It Means so much to your Team!

At the end of our Workshop Day, we hold a Reward and Recognition presentation for your Team.

Whether it be a certificate acknowledging their efforts on a project, or even a Crystal Trophy, being awarded and appreciated in front of others makes them feel so much part of your team.

It is not just a thankyou in the mail but we make sure they understand the importance of their achievement, acknowledged by their peers

Lead Trainer

Esther has been working with offshore teams for over 15 years. Several of her staff have been with her 7, 8 and even 11 years.

Nurturing a productive remote working relationship presents its challenges. From bridging language and cultural gaps to managing time zones, distance, and technology, these factors can sometimes pose barriers to fostering robust professional connections.

Drawing from her extensive experience with her Support Staff Agency (www.smofonse.com), Esther extends her insights to her podcast, ‘The Ins and Outs of Outsourcing.’ She shares her wisdom and expertise, benefiting not only offshore teams but also Australian business owners seeking to strengthen their teams

Esther travels to the Philippines regularly to present to open workshops and dedicated businesses.

Have your team attend too!